terms & conditions

This website is intended to provide information about MAAA, Malaysian agarwood, agarwood culture, biodiversity, research, educational activities, events, workshops, products and related initiatives.

Information published on this website is provided primarily for general educational, cultural and informational purposes.

MAAA reserves the right to update, modify, remove or expand any part of the website without prior notice.

MAAA shall conduct its activities in accordance with its registered constitution and applicable Malaysian laws and regulations, including where applicable the Societies Act 1966 [Act 832] and Societies Regulations 1984, as amended from time to time.

Nothing on this website should be interpreted as authorising MAAA, its members or website users to undertake activities contrary to Malaysian law or the registered objectives of the Association.

Information concerning membership published on this website is intended as general guidance only.

Eligibility, admission, membership categories, membership fees, rights, responsibilities, suspension, termination and other membership matters shall be governed by the registered constitution of MAAA and any lawful resolutions or procedures adopted pursuant to that constitution.

Submission of a membership application does not automatically constitute acceptance as a member.

MAAA reserves the right to assess membership applications according to its constitution and applicable requirements.

MAAA may organise or participate in programmes including:

• • Agarwood Discovery Classes;
• • Incense Appreciation Classes;
• • Essential Oil Aromatic Classes;
• • Agarwood site visits;
• • Seminars and talks;
• • Cultural programmes;
• • Academic programmes;
• • Research activities; and
• • Other educational experiences.
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Programme schedules, speakers, locations, content and availability may be changed where reasonably necessary.

Participation in certain activities may be subject to additional requirements, safety instructions, age restrictions, registration conditions or site-specific rules.

Participants are expected to follow all reasonable safety and conduct instructions provided by MAAA, venue operators, facilitators or authorised representatives.

Some MAAA programmes may take place in forests, agarwood sites or other natural environments.

Participants acknowledge that outdoor activities may involve inherent risks including uneven terrain, weather conditions, insects, vegetation and other environmental conditions.

Participants are responsible for taking reasonable care of their own safety and following instructions provided during the programme.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under Malaysian law.

Information concerning agarwood, Aquilaria species, essential oils, aromatic materials, incense, biodiversity, sustainability, traditional practices and related subjects is provided for educational and informational purposes.

While MAAA aims to provide reliable and responsible information, knowledge concerning agarwood continues to develop through scientific research, traditional knowledge and industry experience.

Information on this website should therefore not automatically be regarded as professional, medical, scientific, legal, investment or commercial advice.

Where appropriate, users should consult qualified professionals or relevant authorities before making decisions based on such information.

Any references to traditional uses, aromatherapy, essential oils, fragrance, wellbeing or historical practices are provided for general educational purposes.

They are not intended to diagnose, treat, cure or prevent any disease or medical condition and should not replace professional medical advice.

Individuals with allergies, sensitivities, medical conditions, pregnancy or other health considerations should seek appropriate professional advice before using essential oils, incense or other aromatic products.

MAAA may make selected products available through its website or associated programmes, including agarwood incense, bracelets, educational materials and other agarwood-related items.

Product appearance, colour, grain, fragrance and other characteristics may vary because many products are made from or incorporate natural materials.

Photographs are provided for illustration and reasonable representation. Natural variations should not automatically be considered defects.

Availability, pricing, specifications and product descriptions may be updated from time to time.

Where purchases are available through the website, users are responsible for providing accurate billing, contact and delivery information.

All prices shall be displayed in the applicable currency and may be subject to taxes, delivery fees or other charges where applicable.

MAAA reserves the right to reject or cancel an order where reasonably necessary, including in cases of:

• • Incorrect pricing or product information;
• • Product unavailability;
• • Suspected fraud or unauthorised transactions;
• • Payment failure; or
• • Transactions prohibited by applicable law.
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Where payment has already been received for an order that MAAA subsequently cancels, the appropriate refund shall be processed subject to the applicable payment method and refund policy.

Registration for an event, workshop or class may be subject to programme-specific terms.

Where applicable, cancellation, transfer and refund conditions will be communicated during registration.

MAAA may postpone, relocate, modify or cancel an event due to circumstances reasonably beyond its control, including safety concerns, venue availability, weather, regulatory requirements or other unforeseen circumstances.

Where an event is cancelled by MAAA, participants will be informed of the available options where applicable.

Unless otherwise stated, the content of this website—including text, photographs, graphics, educational materials, publications, research summaries, logos, branding, videos and other materials—is owned by, licensed to or used with permission by MAAA.

Website content may be viewed and shared for legitimate personal, educational and non-commercial purposes provided that appropriate acknowledgement is given where required.

Users may not reproduce, modify, sell, commercially exploit or falsely attribute MAAA content without prior written permission where such permission is legally required.

The Malaysia Artistic Agarwood Association name, identity and logo may not be used in a manner that falsely suggests endorsement, partnership, membership or official affiliation with MAAA.

MAAA may refer to academic research, historical sources, external organisations, government agencies, universities or other third-party materials.

Ownership of such materials remains with their respective owners.

References to third-party organisations do not necessarily constitute endorsement by or formal affiliation with MAAA unless expressly stated.

Photography or video recording may take place during certain MAAA events and programmes for documentation, educational, archival or promotional purposes.

Where appropriate, participants will be informed about such recording or photography.

MAAA will endeavour to handle identifiable personal information and imagery responsibly and in accordance with applicable Malaysian requirements.

Participants who have concerns regarding photography or recording should inform the organiser before or during the relevant programme.

Users must not use the MAAA website to:

• • Violate Malaysian law;
• • Introduce malicious software or harmful code;
• • Attempt unauthorised access to the website or associated systems;
• • Impersonate MAAA or its representatives;
• • Misrepresent affiliation with MAAA;
• • Infringe intellectual property rights;
• • Submit fraudulent or misleading information; or
• • Interfere with the proper operation or security of the website.
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MAAA may restrict access where misuse or unlawful activity is reasonably suspected.

The MAAA website may contain links to external websites operated by universities, research organisations, government agencies, partners, social media platforms or other third parties.

These websites operate independently from MAAA.

MAAA is not responsible for the content, security, privacy practices, availability or accuracy of external websites merely because a link appears on our website.

Users should review the applicable policies of third-party websites before using them.

MAAA makes reasonable efforts to maintain accurate and current information.

However, errors, omissions or outdated information may occasionally occur.

MAAA therefore reserves the right to correct or update website information without prior notice.

Historical, scientific, botanical and cultural information may also evolve as new evidence and research become available.

To the fullest extent permitted by Malaysian law, MAAA shall not be liable for indirect, incidental or consequential loss arising solely from reliance on general information published on this website.

Users remain responsible for evaluating information before relying upon it for professional, commercial, medical, scientific or legal purposes.

Nothing in these Terms & Conditions excludes, restricts or modifies any liability, right or remedy that cannot legally be excluded, restricted or modified under Malaysian law.

MAAA may collect personal information when users contact the Association, register for programmes, submit membership enquiries, make purchases, subscribe to communications or otherwise interact with the website.

Personal information will be handled in accordance with MAAA's applicable Privacy Policy and relevant Malaysian legal requirements.

Users should refer to the Privacy Policy for further information regarding the collection, use, storage and handling of personal information.

Visitors participating in MAAA site programmes are expected to respect the natural environment.

Unless specifically authorised, participants must not remove, damage, cut, collect or interfere with trees, agarwood, plants, wildlife, research materials, identification tags or other property at a site.

MAAA encourages responsible interaction with Malaysia's natural heritage and the protection of Aquilaria biodiversity.

Only persons duly authorised by MAAA may make official representations, commitments or statements on behalf of the Association.

Membership, participation in an event, collaboration with MAAA or appearance on the MAAA website does not automatically give any person or organisation authority to represent or legally bind MAAA.

These website Terms & Conditions regulate the use of the MAAA website and related public-facing services.

They do not constitute the registered constitution of MAAA and do not alter the rights, duties, governance procedures or powers established under that constitution.

Matters relating to the internal administration of the Association—including office bearers, elections, meetings, voting, membership governance, finances and dissolution—shall be determined according to MAAA's registered constitution and applicable Malaysian law.

MAAA may revise these Terms & Conditions periodically to reflect changes to its website, programmes, operations or applicable requirements.

The latest version will be published on this website together with the date of the most recent update.

Continued use of the website following publication of revised Terms constitutes acceptance of those Terms to the extent permitted by law.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising from the use of this website or these Terms shall be subject to the jurisdiction of the courts of Malaysia, subject to any dispute-resolution mechanism required by applicable law or MAAA's registered constitution.

For enquiries concerning these Terms & Conditions, MAAA programmes, membership, research collaboration, educational activities or other Association matters, please contact:

Malaysia Artistic Agarwood Association (MAAA)